Exchanges and returns

If a sunglass arrives damaged, or it is not the sunglass you ordered, contact the shop with your order number and clear photos of the sunglass and the packaging. We will arrange a replacement or take the sunglass back.

If the fit or the look is not what you wanted, contact us before the sunglass is worn. Tell us your order number and we will say whether that order can be exchanged or returned. A sunglass that has been worn, altered, or sent back without its packaging may not be accepted.

Nothing is paid in advance. If you refuse the parcel when it arrives, let us know. The order is closed once the courier confirms the refusal, and no cash is collected for an order you do not accept.

When a return is accepted, we agree the refund with you directly. There is no online payment to reverse, because every order is cash on delivery.